Terms and Policies DeWaard & Bode
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Terms and policies

Return & Restock Policies

Common problems that can be avoided result from ordering the wrong size or wrong fuel product. It is important to carefully measure your space before purchasing. Countertops and/or cabinets are not always cut or set completely straight, so it is important to measure in multiple places to ensure accurate measurements. If purchasing an appliance, determine whether the appliance is fueled by natural gas, propane, or electricity. If electric, be sure to purchase a product with the appropriate voltage rating.

DEFECTIVE APPLIANCES: Most products sold by DeWaard & Bode come with a 1 year parts/labor service warranty from the manufacturer. DeWaard & Bode is an authorized servicer for most appliance brands we sell. If your product is defective upon arrival, please call our service department at 360-733-5900 so we can set up a service call and address the issue.

DAMAGED PRODUCTS: Upon delivery or pickup, inspect your product for damage or missing parts. You will be asked to sign a delivery receipt that says the appliance is in good condition. Should the product be damaged, notify the delivery department immediately. If purchasing an LG product, you must notify the delivery department of any damage before they leave for any action to be taken. For other products, notify the delivery department of any concealed damage that was not apparent at the time of delivery, within 72 hours of receiving the product. If you fail to alert the delivery department within these timeframes, we cannot take any responsibility for damage or missing parts. Ding and dent, refurbished, or out of box items are sold as-is and do not come with a cosmetic warranty.

IN-STOCK APPLIANCES:  Regular in-stock items returned in original unused & unopened box/packaging may be returned within 7 days of original purchase for a full refund less any original delivery or install charges that were incurred upon initial purchase. Unused & unopened regular in-stock items returned after 7 days, but before 30 days are subject to a 10% restocking fee of original purchase price less any original delivery or install charges that were incurred upon initial purchase.  After 30 days all sales become final.  Once an appliance has been used it cannot be returned

UNBOXED APPLIANCES:  Regular in-stock items returned unboxed or out of original packaging and UNUSED  may be returned within 7 days of original purchase with a 10% restocking fee of original price less any original delivery or install charges that were incurred upon initial purchase. Unboxed or out of original packaging and unused items returned after 7 days, but before 30 days are subject to a 15% restocking fee of original purchase price less any original delivery or install charges that were incurred upon initial purchase . After 30 days all sales become final. Once an appliance has been used it cannot be returned

SPECIAL ORDER APPLIANCES: Special order items in original & unopened box/packaging are returnable at the discretion of the individual manufacturers and will be subject to a minimum 20% restock fee and shipping charges to return product to the manufacturer.  Special order hoods/ventilation products including duct kits and blowers are not returnable. Unboxed special order items are not returnable. All sales become final after 30 days. Once an appliance has been used it cannot be returned

ELECTRONICS: Regular in-stock items returned in original unused & unopened box/packaging may be returned within 7 days of original purchase for a full refund less any original delivery charges. Special order electronics and electronics that have been unboxed are non-returnable.

FURNITURE:  Regular in-stock items returned in original unused & unopened box/packaging may be returned within 7 days of original purchase for a full refund less any original delivery charges. Special order items and items that have been unboxed or unpackaged are non-returnable.

MATTRESSES: Regular in-stock items are allowed one comfort exchange within 30 days of original delivery date with purchase of mattress protection. Returned mattress set is subject to a 10% restock fee and a minimum $49.95 redelivery fee of new set.  Mattress set picked as comfort exchange must be of equal or greater value to original purchased set. Special order mattress sets in TWIN over $699, TWIN XL, FULL over $699, and CAL KING are non-returnable and do not qualify for a comfort exchange.  TEMPURPEDIC MATTRESSES HAVE A SEPARATE RESTOCK FEE. SEE SALES PERSON FOR DETAILS. All sales are final for bedding accessories such as mattress protectors, sheets and pillows, and are non-returnable.

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